Identify and verify
We review the available record and help establish whether the potential claimant matches the listed owner.
Professional recovery support
Helping reconnect people with funds that belong to them.
ClaimFunds Consultant reviews potential matches, assists with the required documentation and supports eligible claimants through the official recovery process.
Based in South Australia
Confidential handling
Written service agreement
A clear three-step process
From potential match to completed claim
Only the information needed for the next stage is requested. Sensitive documents remain within the appropriate client and claim process.
Prepare the claim
The service agreement, authority and required supporting evidence are organised and checked before submission.
Submit and follow up
We support the official claim process, track progress and communicate relevant updates through completion.
Professional and transparent
Support built around trust
A calm, organised approach helps keep every claim understandable and properly documented.
Case-management approach
A structured workflow from first contact through to claim completion.
Confidential handling
Personal information is requested only when it is relevant to the claim.
Clear written terms
Scope, authority and professional fees are confirmed in the service agreement.
Official claim channels
Claims are prepared for the relevant authorised holder, trustee or agency.
Case-management background
Professional skills applied to each individual claim
Founder and Claims Consultant Mario Stols holds a Diploma of Community Services in Case Management. Relevant capability areas support a careful, client-centred recovery process.
Case assessment and planning
Clear client communication
Accurate documentation
Privacy and confidentiality
Evidence coordination
Progress tracking and follow-up
Additional professional development includes anti-money-laundering awareness training. Certificate images are not displayed publicly.
Frequently asked questions
Before you begin
How do I know whether a record belongs to me?
A matching name alone is not enough. Identity and the connection to the listed record must be carefully checked before a claim proceeds.
What documents may be required?
Requirements depend on the holder and type of record. They may include certified identity, address, bank or ownership evidence. You will be told what is required for your matter.
How are professional fees agreed?
The scope of service and any professional fee are explained in writing before you proceed and are recorded in the signed service agreement.
How long can a claim take?
Processing times differ between holders and agencies. The timeframe begins once a complete claim pack has been received, and updates are provided when available.
Think a record may belong to you?
Contact the Case Manager directly to discuss the appropriate next step.